The Digital Support Hub
From feeling nervous about technology to feeling confident
Is it time for you to get digital?
Feeling like everyone else speaks a digital language you don't understand?
Fed up with asking your kids or grandkids for help with everything?
Worried you'll press the wrong button and break something expensive?
You're definitely not alone. Most people aren't "bad with computers" - they've just never had someone take the time to explain things properly, without all the jargon and assumptions that you already know what they're talking about.
The Digital Support Hub is my 8-week course designed specifically for people who want to feel confident with technology, not overwhelmed by it. No pressure, no silly questions, just patient guidance at your own pace.
Louise Smith - The Digital Support Hub
Where this all started
The idea for The Digital Support Hub came from my late grandmother, who, at the grand young age of 95, was one of the oldest members of her local war widows' society. She absolutely loved keeping up to date with what was happening in the world, always had the morning news on, read the local paper cover to cover, and was genuinely curious about everything.
When the War Widows Society gave her an iPad as a gift, she was absolutely ecstatic. Here was a fantastic device that could show her news from around the world, let her make video calls to family, and explore anything she was curious about. But like so many people her age, she had no idea how to use it.
That's when the idea sparked. Here was someone with a brilliant mind, eager to learn, but no one had the patience to teach her properly. Everyone assumed she'd "never get it" because of her age, or they'd rush through explanations, assuming she understood tech jargon.
I realised there were thousands of people just like my grandmother; intelligent, curious, wanting to stay connected with the world, but needing someone to take the time to explain technology properly, with patience and without judgment.
The Digital Support Hub is for everyone who has that same curiosity and determination my grandmother had, but needs the right teacher.
Who this course is for
Complete beginners
Complete beginners
Complete beginners
who've never really used the internet or feel completely lost with smartphones and tablets
Nervous users
Complete beginners
Complete beginners
who can do some things but often get stuck and worry about making mistakes
Anyone who's tired
Complete beginners
Anyone who's tired
of feeling left behind by the digital world
Rural residents
Complete beginners
Anyone who's tired
who struggle to get help with technology and want to learn in a comfortable, local setting
What each week covers
Week 1: Getting Connected
Understanding your device and connecting to the internet
You'll learn:
- How to turn your device on and off without worry
- What WiFi is and how to connect to it at home and in public
- Understanding the difference between WiFi and mobile data
- Finding your way around your home screen
You'll leave feeling: Confident about connecting to the internet and not afraid of pressing buttons
Week 2: Exploring the Internet Safely
Your first steps into the online world
You'll learn:
- Opening a web browser and visiting websites
- Understanding web addresses and how websites work
- Recognising safe websites versus suspicious ones
- Basic scam warning signs to keep you protected
You'll leave feeling: Comfortable visiting websites and knowing how to stay safe online
Week 3: Finding Information Online
Becoming an internet detective
You'll learn:
- Using search engines to find information about your interests
- Asking good questions to get better results
- Choosing reliable sources from search results
- Saving and organising your favourite websites
You'll leave feeling: Capable of finding information about anything you're curious about
Week 4: Introduction to AI - Your Digital Assistant
Getting personalised help with everyday questions
You'll learn:
- What AI is in simple terms (it's like having a knowledgeable friend to ask)
- Using ChatGPT for practical help with gardening, cooking, and planning
- Getting advice tailored to your specific situation
- Understanding when to trust AI and when to ask a human
You'll leave feeling: Amazed at having a digital assistant that can help with your hobbies and interests
Week 5: Staying Connected - Social Media Basics
Keeping in touch with family and friends
You'll learn:
- Setting up WhatsApp to message family and share photos
- Understanding Facebook basics (optional - only if you want to)
- Managing privacy settings to control who sees what
- Avoiding oversharing and staying safe on social platforms
You'll leave feeling: Connected to your family and confident about online communication
Week 6: Practical Online Services
Using the internet for everyday tasks
You'll learn:
- Using online maps for directions and planning journeys
- Checking weather forecasts and understanding predictions
- Exploring websites related to your hobbies and interests
- Organising your favourite websites for easy access
You'll leave feeling: Ready to use the internet for practical, everyday tasks
Week 7: Essential Online Services
Banking, shopping, and appointments
You'll learn:
- Online banking security basics (information only - no actual banking)
- Booking appointments online with doctors, hairdressers, and other services
- Understanding online shopping safety and delivery options
- Knowing when to use online services versus phone or in-person
You'll leave feeling: Informed about online services and confident about when and how to use them safely
Week 8: Confidence Building & Next steps
Celebrating your progress and planning ahead
You'll learn:
- Reviewing everything you've learned with fun practice activities
- Troubleshooting common problems independently
- Creating your personal plan for continued learning
- Building confidence to try new things without fear
You'll leave feeling: Proud of how far you've come and excited to keep learning
What you'll need to bring
Your device
Willingness to learn
Any passwords
Whichever you use most: smartphone, tablet, or laptop
Any passwords
Willingness to learn
Any passwords
you can remember (we'll help organise the rest), these are not for me, they are for you!
Willingness to learn
Willingness to learn
Willingness to learn
and ask questions
Don't worry about
Willingness to learn
Willingness to learn
Being the slowest, asking "stupid" questions, or keeping up with others
Sign Up for Our Weekly Newsletter
Tuesday Truths
Get weekly marketing tips, digital advice and new release dates for training courses!