Staffordshire Marketing
Effective Date: January 2025

These terms and conditions ("Terms") govern the provision of digital marketing services by Louise Smith trading as Staffordshire Marketing ("we", "us", "our") to you ("you", "your", "the Client").

By engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

Our Details:

• Business Name: Staffordshire Marketing
• Contact: louise@staffordshiremarketing.co.uk
• Telephone: 07900 577 104
• Address: Staffordshire, United Kingdom

We provide digital marketing consultancy services including but not limited to:

• Marketing strategy development and audits
• Social media management and content creation
• Search engine optimisation (SEO)
• Email marketing campaigns
• Website development and maintenance
• Marketing training and consultancy

Specific services, deliverables, timescales, and pricing shall be set out in:

• Individual service descriptions on our website
• Written quotations provided to you
• Service agreements or project briefs
• Email confirmations of booking

We will provide services with reasonable care and skill, by generally accepted industry standards and practices.

All quotations are valid for 30 days unless otherwise stated. Quotations do not constitute a binding contract until accepted by both parties.

A contract is formed when:

• You accept our written quotation in writing (including email)
• You make payment for services
• We commence work following your instruction
• We send written confirmation of your booking

We limit our client base to ensure quality service delivery. We reserve the right to decline new bookings when at capacity.

All prices are quoted in pounds sterling (£) and are exclusive of VAT unless otherwise stated. Current VAT will be added where applicable.

• One-off Services: Payment required in full before commencement of work
• Monthly Services: Payment due monthly in advance
• Project Work: 50% deposit required, balance due upon completion
• Hourly Services: Payment due within 14 days of invoice

Late payment charges of 4% above the Bank of England base rate per annum may be applied to overdue amounts, together with reasonable debt recovery costs.

We reserve the right to increase prices for ongoing services with 30 days' written notice. You may terminate monthly services if you do not accept price increases.

You agree to provide:

• Accurate business information and brief details
• Timely access to your social media accounts, websites, and relevant systems
• Necessary approvals and feedback within agreed timescales
• Marketing materials, brand guidelines, and content as required

For social media management and content creation services, you are responsible for:

• Reviewing and approving content before publication (where applicable)
• Ensuring all provided content is accurate and appropriate
• Complying with platform terms of service

For management services, you grant us the necessary access to your business accounts (including social media, website, and email platforms) and agree that we may act on your behalf within the scope of the agreed-upon services.

You retain ownership of all content, images, and materials that you provide to us. You grant us a licence to use such materials to provide our services.

We retain intellectual property rights in:

• Marketing strategies and methodologies
• Templates and frameworks developed by us
• General knowledge and expertise

Upon full payment, you receive full rights to use deliverables explicitly created for your business, including custom content, strategies, and campaigns.

We may use stock images, templates, or third-party tools in our work. Licensing terms for such materials shall be communicated.

Both parties agree to maintain the confidentiality of all non-public information disclosed during our business relationship.

We agree not to disclose your business strategies, customer lists, financial information, or other sensitive business data to third parties without your consent.

We may use your business name and general project details as testimonials or case studies unless you specifically request otherwise in writing.

For consumers, you have 14 days from the Date of booking to cancel services that have not yet commenced.

Monthly services may be cancelled with 30 days' written notice. No refunds are provided for partial months.

Project work may be cancelled at any time. Charges apply for:

• Work Completed to Date
• Non-refundable third-party costs incurred
• Reasonable cancellation costs

We may terminate services immediately if:

• Payments are overdue beyond 30 days
• You breach these terms materially
• We are unable to access necessary accounts or information
• Your business activities become illegal or unethical

Whilst we use our best endeavours to achieve agreed objectives, we cannot guarantee specific results from marketing activities, including but not limited to:

• Website traffic increases
• Social media engagement rates
• Lead generation numbers
• Sales conversions

Our total liability for any claim shall not exceed the total amount paid by you for the specific service giving rise to the claim.

We shall not be liable for:

• Lost profits, revenue, or business opportunities
• Indirect or consequential losses
• Loss of data not caused by our negligence
• Third-party platform changes or outages

We are not responsible for changes to third-party platforms (such as Facebook, Google, and Instagram) that may affect service delivery or results.

We process personal data by UK data protection laws. See our Privacy Policy for complete details.

When managing your marketing accounts, we act as a data processor. You remain the data controller and are responsible for ensuring lawful processing of personal data.

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or restrictions
• Internet or telecommunications failures
• Third-party platform outages

These terms, together with our service descriptions and any written agreements, constitute the entire agreement between the parties.

Changes to these terms must be agreed in writing. We reserve the right to update our terms for future bookings with reasonable notice.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

You may not assign or transfer your rights under these terms without our written consent. We may assign our rights and obligations with reasonable notice.

These terms are governed by the laws of England. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

No person other than you and us shall have any rights under these terms.

If you are dissatisfied with our services:

1. Contact us immediately to discuss the issue
2. We will investigate and respond within five working days
3. We will work together to resolve the matter satisfactorily

We are committed to resolving disputes in an amicable manner. If direct negotiation fails, we agree to consider mediation as an alternative before pursuing legal action.

For questions about these terms or any aspect of our services:

Louise Smith - Staffordshire Marketing
Email: louise@staffordshiremarketing.co.uk
Telephone: 07900 577 104

These terms were last updated on 22 July 2025 and apply to all services provided by Staffordshire Marketing.

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.